Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by SleepBump Ltd. Throughout this site, the terms “we”, “us” and “our” refer to SleepBump Ltd, which operates the SleepBump brand.
SleepBump provides this website, including all information, tools and services available on it, subject to your acceptance of these Terms of Service.
By visiting this website and/or purchasing any of our products, you agree to these Terms of Service, as well as any additional terms, conditions and policies referred to herein.
These Terms apply to all users of the site, including visitors, customers and users of services provided by SleepBump.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using the site, you agree to be bound by these Terms.
Any new features or tools added to this store in the future will also be subject to these Terms.
We reserve the right to update or amend these Terms at any time by publishing an updated version on the site. It is your responsibility to check this page regularly.
Our store is hosted on Shopify, which provides the e-commerce platform that enables SleepBump to offer and sell its products.
DELIVERY
We generally process orders within 24 to 48 working hours, excluding weekends and bank holidays.
Orders are then generally delivered within an estimated 3 to 7 working days from dispatch.
Where the delivery service used provides this option, you will receive a tracking number allowing you to track the progress of your parcel.
If you do not receive your tracking information within a reasonable period after your order has been dispatched, you can contact us at:
Delivery times are estimates and may exceptionally be extended due to circumstances beyond our control, including carrier delays, customs checks or periods of particularly high demand.
ARTICLE 1 – CONDITIONS OF USE OF OUR ONLINE STORE
By accepting these Terms of Service, you confirm that you have reached the age of majority in your country, state or province of residence, or that you have obtained the necessary authorisation from a legal representative where required.
You must not use our products or services for any unlawful or unauthorised purpose.
You must not use the Service in any way that violates any applicable laws or regulations in your jurisdiction.
You must not transmit any worms, viruses or other code of a destructive or malicious nature.
Any fraudulent or abusive use of the Service may result in the suspension or termination of access to the Service, to the extent permitted by law.
ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to refuse access to our services to any person where necessary, including for reasons relating to security, fraud, abuse or violation of these Terms.
You understand that certain information transmitted over the Internet may be routed through different networks in order to facilitate its transmission and adapt it to technical requirements.
Payment information is processed by the payment providers used on our store in accordance with their own security measures.
You agree not to reproduce, copy, sell, resell or exploit any part of the Service without our prior written authorisation, except where such use is permitted by law.
The headings used in these Terms are included for convenience only and do not limit their scope.
ARTICLE 3 – ACCURACY OF INFORMATION
We endeavour to provide accurate and up-to-date information on our website.
However, certain information may occasionally contain typographical errors, omissions or information that is no longer current.
We reserve the right to correct or update information published on the site where necessary.
The information provided on the site is intended to present our products and services and should not be regarded as a guarantee of particular results, unless expressly stated otherwise.
ARTICLE 4 – CHANGES TO THE SERVICE AND PRICES
The prices of our products may be changed at any time.
We also reserve the right to modify, suspend or discontinue any part of the Service, temporarily or permanently.
Such changes may be necessary for commercial, technical, logistical or regulatory reasons.
ARTICLE 5 – PRODUCTS OR SERVICES
Certain products may be available exclusively online and may be offered in limited quantities.
Returns and refunds are subject to our Returns and Refunds Policy, as well as any mandatory consumer rights provided under applicable law.
We make every effort to display the colours, dimensions and characteristics of our products accurately. However, the appearance of colours may vary depending on the screen or device used.
We reserve the right to limit the quantities sold or refuse certain orders where necessary, including in cases of suspected fraud, unauthorised resale or abusive use.
ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel an order where necessary, including in cases of an obvious error, suspected fraud, payment issues or abusive use of the Service.
Where we need to modify or cancel an order, we will endeavour to notify the Customer using the contact details provided when the order was placed.
You agree to provide complete, accurate and up-to-date information when placing an order.
For more information regarding returns and refunds, please refer to our Returns and Refunds Policy.
ARTICLE 7 – OPTIONAL TOOLS
We may provide access to certain third-party tools or services over which we do not necessarily have control.
These tools may be provided directly by their operators and may be subject to their own terms of use and privacy policies.
If you use these tools, you do so in accordance with the applicable terms governing those third-party services.
ARTICLE 8 – THIRD-PARTY LINKS
Our Service may contain links to websites or services operated by third parties.
These websites are not necessarily affiliated with SleepBump, and we do not control their content, products or practices.
We are not responsible for the content, products or services offered by third-party websites.
We recommend that you review the terms and privacy policies of such third parties before using their services or entering into a transaction with them.
ARTICLE 9 – COMMENTS, SUGGESTIONS AND OTHER USER SUBMISSIONS
If you send us comments, suggestions, ideas or other content, you grant us, to the extent permitted by law and subject to your applicable rights, permission to use, reproduce, adapt and publish such content, including for the purposes of improving or promoting our services.
You remain responsible for the content you submit.
You must not submit content that is unlawful, defamatory, fraudulent, obscene, threatening or infringes the rights of a third party.
ARTICLE 10 – PERSONAL INFORMATION
The collection and processing of your personal information are governed by our Privacy Policy.
For more information about how we collect, use and protect your personal information, please refer to our Privacy Policy.
ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS
There may occasionally be errors, inaccuracies or omissions on our website relating, among other things, to product descriptions, prices, promotions, shipping charges, delivery times or availability.
We reserve the right to correct such errors or update the relevant information.
Where an obvious error affects an order, we may contact the Customer to offer an appropriate solution or, where necessary, cancel the order and issue a refund of any amounts paid.
ARTICLE 12 – PROHIBITED USES
You are prohibited from using the site or its content:
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for any unlawful or fraudulent purpose;
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to infringe the intellectual property rights of SleepBump or any third party;
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to transmit viruses or malware;
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to unlawfully collect personal information;
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to carry out spam or phishing activities;
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to circumvent the security measures of the Service;
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to attempt to gain unauthorised access to the systems or accounts of other users;
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to use the site in any manner that may harm SleepBump, its users or third parties.
We reserve the right to suspend or terminate access to the Service in the event of a breach of these Terms, to the extent permitted by law.
ARTICLE 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We endeavour to keep the Service available and functional, but we do not guarantee that it will always be accessible without interruption, errors or delays.
To the extent permitted by applicable law, SleepBump Ltd shall not be liable for any damages resulting from an interruption of the Service, a technical failure beyond our reasonable control or improper use of the website by the user.
Nothing in these Terms limits or excludes any warranties or rights that cannot legally be excluded or limited, including mandatory consumer rights.
ARTICLE 14 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless SleepBump Ltd, its directors, representatives, service providers and partners against claims arising from a breach of these Terms, unlawful use of the Service or infringement of a third party's rights attributable to the user.
This provision does not apply to the extent that liability arises from an act or omission for which the Customer cannot legally be held responsible.
ARTICLE 15 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision shall be enforced to the fullest extent permitted by law.
The validity of the remaining provisions shall not be affected.
ARTICLE 16 – TERMINATION
These Terms remain in effect until terminated by either you or us.
We may suspend or terminate access to the Service where necessary in the event of a breach of these Terms, fraudulent or abusive activity, or where permitted by law.
Any obligations which, by their nature, should continue following termination shall remain in effect.
ARTICLE 17 – ENTIRE AGREEMENT
These Terms, together with the policies and information published on the site to which they refer, constitute the agreement applicable to your use of the Service.
They supersede any previous communication or version relating to the same terms.
ARTICLE 18 – GOVERNING LAW
SleepBump Ltd is a company registered in the United Kingdom.
These Terms are governed by and construed in accordance with the laws of England and Wales, subject to any mandatory consumer protection provisions that may apply in the Customer's country of residence.
Nothing in these Terms is intended to deprive a consumer of any rights from which they cannot legally waive under the legislation applicable to them.
ARTICLE 19 – CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page.
We may amend these Terms where necessary by publishing an updated version on our website.
Your continued use of the site following the publication of any changes constitutes acceptance of the new Terms, subject to any mandatory consumer rights that apply.
ARTICLE 20 – CONTACT INFORMATION
Company:
SleepBump Ltd
Company Registration No.: 6546734
Company VAT No.: 929 3021 11
Business Address:
Eastern Wood Road Langage Industrial Estate
Plympton, Devon PL7 5ET
United Kingdom
Email:
contact@sleepbump.co.uk
Telephone:
+44 7537 171018
Website:
sleepbump.co.uk
Hosting Provider:
Shopify Inc.
151 O'Connor Street, Ground Floor
Ottawa, Ontario K2P 2L8
Canada
For any questions regarding these Terms of Service, an order, a product, delivery or a return, you can contact us at contact@sleepbump.co.uk.